Unemployment Cost Management
Help improve your understanding of unemployment management by navigating through our Live and On-Demand resources that are intended to help assist you in learning more about the unemployment process, UI Integrity, claim filling process, application training, and more.
Live Webinars
Choose a webinar, check your calendar, and sign up for a session that works for you! Each webinar is hosted LIVE with a Product Trainer, who is ready to share insight and help answer your questions -- so have them ready!
Introduction to CaseBuilder
This session provides a demonstration of CaseBuilder, which allows you to respond to UC claims in a fast, secure environment.
Introduction to Reports
This session introduces users to our UC Report application, a simple way to access your unemployment program data in one complete snapshot.
Introduction to the Power of Attorney Manager
This session introduces and provides a demonstration of the Power of Attorney Manager, which is our centralized platform designed to help simplify and accelerate the Power of Attorney process.
Support Guides
Want to learn at your own pace? Our interactive support guides will take you step-by-step through the applications and processes for when you want to learn more.
CaseBuilder Support Guide
This support guide provides details to help navigate and use CaseBuilder.
Power of Attorney Manager Support Guide
This support guide is designed to help you navigate and use our application, Power of Attorney Manager.
Unemployment Support Guide
This support guide provides details about the unemployment claim process, best practices, and how to use our applications.
UC Separations Support Guide
This support guide provides best practices for making checklists for various types of separations, as well as information on the documentation needed for each.
Hearings Support Guide
This support guide will help you learn more about the hearing process, best practices, how to find and prepare key-witnesses, what to expect for the day of, and more!
CaseBuilder User Roles User Guide
This support guide helps explain the different CaseBuilder user roles and their capabilities.
Reports Application
This support guide helps show how to run each report, including how to navigate, filter, and understand Key Performance Indicators.
How to Use and Navigate CaseLink
Follow these steps to log into CaseLink, view the claim moving through CaseLink and how you will interact with the claim throughout the process.
Videos
On-Demand training videos at the click of a button? Yes please! Just press "play" when you're ready to review topics at your convenience.
Introduction to CaseBuilder
Join this session for an introduction of the CaseBuilder application, functions and features, and how to log in and respond to requests.
Introduction to Reports
Join this session to view an overview of the UC Reports Application, the reports available, and how to run each report.
Introduction to the Power of Attorney Manager
This session introduces and provides a demonstration of the Power of Attorney Manager, which is our centralized platform designed to help simplify and accelerate the Power of Attorney process.
Wage Audit Verification
Explore the Wage Audit solution and the different levels of service available as we demonstrate the wage audit CaseBuilder module.
Performance Discharges: Misconduct vs. Inability
Learn the difference between a separation for misconduct versus inability. Knowing the difference is important for unemployment separation scenarios.
Setting Yourself Up for Success to Win the Claim Before It’s Filed
Review best practices for employment and separation actions. Also learn about documentation and how it could impact how UC claims are handled.
Life of a Claim and Determining Liability
This session walks through the life of a claim, including how a claim is established and how the state verifies eligibility and determines benefits.
Documents
Super busy and just need a high level overview? With our documents, we've got your quick learnings covered with the information you want to know.
Power of Attorney Manager Delegation
The purpose of this document is to provide instructions on completing a delegated Power of Attorney through the Power of Attorney Manager by Equifax®.
Reports Application Glossary
This document helps define terminology that appears in the Reports Application.
Wage Audit Frequently Asked Questions
This document is intended to provide answers to some wage audit frequently asked questions.
Lessening Unemployment Impact
This document is intended to provide possible strategies to help better lessen costs of unemployment claims
Understanding Seasonal Employment
Find out more about the differences between Seasonal, Part-Time and Temporary Employees.
Related Applications
Reimbursing Employer Services
Help improve your understanding of our reimbursing services by navigating through our On-Demand resources that are intended to help assist you in learning more about reemployment services, benefits for employees and employers, and more.
Employer Tax Services
Help Improve your understanding of unemployment tax services by navigating through our Live and On-Demand resources that are intended to help assist you in learning more about how Equifax can assist in tax services through Quaterly Contribution Reports, Mergers and Acquistions, Forecasting, Witholdings, Voluntary Contributions and Join Accounts, unemployment tax processes, application training, and more.
State Connector Portal
Help improve your understanding of the State Connector Portal by navigating through our Live and On-Demand resources that are intended to help assist you in learning more about getting started, the authentication process, application training, and more.
Reemployment Services
Help improve your understanding of reemployment services by navigating through our On-Demand resources that are intended to help assist you in learning more about reemployment services, benefits for employees and employers, and more.
Employers Edge
Help improve your understanding of unemployment management by navigating through our Live and On-Demand resources that are intended to help assist you in learning more about the unemployment process, UI Integrity, claim filing process, application training, and more.
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