Local Government
As a Local Government (including public housing, workforce boards, and non-profits) customer, you have access to our robust set of complimentary live training opportunities, support guides, on-demand videos, documents, and more!
Live Webinars
Choose a webinar, check your calendar, and sign up for a session that works for you! Each webinar is hosted LIVE with a Product Trainer, who is ready to share insight and help answer your questions -- so have them ready!
The Work Number: Roles Defined
This session reviews The Work Number processes, roles, and value.
Network Verification Services
Understand why a network (manual) verification process may be necessary, the services available per industry, and each solution's workflow.
Support Guides
Want to learn at your own pace? Our interactive support guides will take you step-by-step through the applications and processes for when you want to learn more.
WebManager/Administration
VIP Administration Guide for WebManagers
Review this interactive support guide about WebManager functionality for selected administrative users within an organization.
Verification Insights Portal
Social Service Verifications in VIP
Review this interactive support guide to learn how to order a Social Service Verification (SSV) in the VIP platform.
Batch Process
Batch Web Support Guide for Government Clients
Review this interactive support guide to learn to use The Work Number's Batch File Processing Center website to receive verification data on a batch file.
Videos
On-Demand training videos at the click of a button? Yes please! Just press "play" when you're ready to review topics at your convenience.
Verification Insights Portal
Introduction to The Work Number® within the Verification Insights Portal™ (VIP): Public Housing, Workforce Boards, and Non-profits
This training introduces the VIP platform for ordering verifications for local government agencies, including public housing, workforce boards, and non-profits.
Verification Services
The Work Number: Roles Defined
This session reviews The Work Number processes, roles, and value.
Batch Process
Introduction to the Verification Insights Portal (VIP): Batch Web for Government Clients
This training introduces government clients to The Work Number’s new VIP platform for ordering batch verifications.
Network Verification Services
Network Verification Services
Understand why a network (manual) verification process may be necessary, the services available per industry, and each solution's workflow.
Documents
Super busy and just need a high level overview? With our documents, we've got your quick learnings covered with the information you absolutely need to know.
WebManager/Administration
Search Other Users' Orders Functionality
As a WebManager for your organization, learn how to turn on the Search Other Users' Orders functionality for a specific user.
Verification Insights Portal
Verifier Support: Self-Service Options
Learn about self-service options to help answer common inquiries about verifications.
Related Applications
Complete Income™ Resource Center
As a Government customer contracted for Complete Income, you have access to our robust set of complimentary live training opportunities, support guides, on-demand videos, documents, and more!
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